Limited Warranty & Repair Policy
We at Pieh Tool Co., Inc. take pride in offering the highest-quality tools available, and we stand behind everything we offer. If you experience any problems with Pieh Tool Brand products or other products offered, the information below will help you with getting it repaired or replaced as quickly as possible.
Most damaged Pieh Tool products can be repaired.
In order to keep our products in use and out of the landfills, we offer a repair service. If you cannot repair your product, please return it to Pieh Tool. If possible we will repair non-warranty damage at a fair rate. For North American customers, please contact our Customer Service Center below for details on current repair fees. We will provide you a quote.
661 E Howards Rd. #J
Camp Verde, AZ 86322. U.S.A.
Hours of operation:
Monday–Friday, 8 a.m.–5:00 p.m. Mountain Standard Time.
*We ask that you clean products before sending them to us.
What is not covered:
Normal wear, abrasion, misuse, alteration, abuse, taking apart of the product, or improper care. This warranty does not cover damage caused by improper care, accidents, prolonged UV exposure, or the natural breakdown of certain materials over long periods of time. Pieh Tool will not be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply. Shipping charges to Pieh Tool for a defective product are not covered.
How to obtain warranty service or repair service for field-damaged products:
Please call for a Return Authorization number. If you live outside the United States, please feel free to email us. Send in the item(s) to Pieh Tool Co., Inc. with the RA#, your name, and return address marked on the outside of the package. We recommend using a carrier who can provide tracking for your package. Please make sure all items are clean before sending them in.Please do not send checks or cash; you will be contacted via email if there is a charge for your repair. Please allow 2-4 weeks for your repaired item(s) to be returned to you.
LIMITED WARRANTY/LIMITATIONS OF REMEDIES AND LIABILITY
Limited Warranty. Pieh Tool Co., Inc. ("Pieh Tool"), to the original owner ("Owner"), under intended use and maintenance, warrants the enclosed product ("Product") to be free from defects in materials and workmanship for the life of the Pieh Tool Brand Product. Products that are not Pieh Tool brand items will be covered under the manufacturer's warranty time frame. No warranty against defects in materials and workmanship will apply if Product is (i) altered in any way, (ii) used for purposes inconsistent with Product’s intended purpose or design, or (iii) improperly maintained. Warranty will furthermore be voided where Owner/user (i) failed to follow Product instructions or warnings or (ii) subjected Product to misuse, abuse, or neglect.
During the warranty period, original Product parts determined by Pieh Tool to be defective in materials or workmanship will be repaired or replaced as Owner’s sole remedy. Pieh Tool reserves the right to replace any discontinued product with a new product of comparable value and function. A returned product deemed irreparable becomes the property of Pieh Tool and will not be returned.
EXCLUDING THE LIMITED WARRANTY PROVIDED ABOVE, PIEH TOOL, ITS AFFILIATES AND THEIR SUPPLIERS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAKE NO WARRANTIES, EXPRESSED OR IMPLIED, AND DISCLAIM ALL WARRANTIES, DUTIES AND CONDITIONS, WHETHER EXPRESSED, IMPLIED OR STATUTORY, WITH RESPECT TO THE PRODUCT, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, AGAINST LATENT DEFECTS, FITNESS FOR A PARTICULAR PURPOSE, OR CORRESPONDENCE TO DESCRIPTION.
To obtain service under this warranty, the warranty-eligible Product must be presented to a Pieh Tool authorized dealer. In the United States and Canada, warranty service may also be obtained by calling 1-888-743-4866 [M-F, 8:00-5:00, MST].
Owner is responsible for all costs associated with returning Product to Pieh Tool for service. Where at its sole discretion Pieh Tool deems Product eligible for warranty repair or replacement, Pieh Tool will pay the shipping and handling associated with returning repaired or replaced Product to Owner. In instances where Pieh Tool deems a returned product ineligible for warranty service, Pieh Tool will, if possible, repair product for a reasonable charge that includes return shipping and handling.
Limitation of Remedies
Should a court of competent jurisdiction find the limited warranty set forth above breached, Pieh Tool's only obligation will be to, at its option, either repair or replace Product. Should the aforementioned remedy fail of its essential purpose, Pieh Tool will, in exchange for return of Product, refund to Owner Product’s original purchase price. THE FOREGOING REMEDY IS THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER AGAINST PIEH TOOL, ITS AFFILIATES AND THEIR SUPPLIERS, REGARDLESS OF LEGAL THEORY.
Limitation of Liability
Pieh Tool's, its affiliates’ and their suppliers’ maximum liability is limited to incidental damages not to exceed the original purchase price of the Product. PIEH TOOL, ITS AFFILIATES AND THEIR SUPPLIERS HEREBY DISCLAIM AND EXCLUDE ANY LIABILITY FOR ANY CONSEQUENTIAL OR OTHER DAMAGES RESULTING FROM ANY REASON WHATSOEVER. THIS EXCLUSION AND LIMITATION APPLIES TO ALL LEGAL THEORIES UNDER WHICH DAMAGES MAY BE SOUGHT, AND WILL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
This limited warranty gives Owner specific legal rights; Owner may have additional rights, which may vary state to state.
Always completely follow safety, use, operation, and maintenance instructions for this or any other Pieh Tool product.
European Union customer statutory rights are not affected.